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SENIOR CUSTOMER RELATIONSHIP ASSOCIATE / CUSTOMER RELATIONSHIP ASSOCIATE (REF. : HCEL)

HARBOUR CITY, the flagship property of Wharf Real Estate Investment Company Limited, situated in the commercial hub of Tsim Sha Tsui, boasts 8.4 million square feet of prime commercial space comprising offices, retail shops, serviced apartments, hotels and club, and approximately 2,000 car parking spaces. With its over 450 shops including about 50 restaurants and one cinema, Harbour City is home to Hong Kong's largest shopping, dining and entertainment centre.

Join our winning team and make a difference in your career!

We sincerely invite high caliber with positive attitude to join us on the road of service excellence and continuous improvement.  Interest parties are invited to send full resume to recruit@harbourcity.com.hk.

Responsibilities:

  • To handle enquiries from members of loyalty program at members' lounge and concierge
  • To handle membership acquisition and redemption of membership benefits and gifts
  • To maintain excellent relationship with members by providing quality service
  • To perform any other duties as assigned in a diligent and conscientious manner
  • To assist in organizing VIC events

Requirements:

  • Passionate in retail and hospitality work
  • Pleasant, proactive and customer-oriented with good manners
  • Diploma holder or above preferably in Hospitality/ Tourism/ Business related disciplines
  • 2 - 3 years of experience in membership management, hospitality or sales industry
  • Good command of Cantonese, English, Putonghua

Successful candidates will be provided with a tailor-made induction course to get familiar with our shopping mall and to acquire necessary customer service skills.  On-going classroom and on-the-job trainings will be provided where appropriate for a successful long-term career development within the Company.

 

We offer competitive salary package that commensurate with experience and qualifications. Interested parties please send full resume stating contact telephone number, date available, present and expected salary, Chinese & English exam results in HKCEE / DSE / HKAL to our recruitment email address.

 

(Personal data provided will be used strictly in accordance with the Company's personal data policy which is available upon request)