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SENIOR CUSTOMER SERVICE AMBASSADOR / CUSTOMER SERVICE AMBASSADOR (Salary: 15 - 20K) (REF.: TSL)

TIMES SQUARE is a subsidiary of the Wharf Real Estate Investment Company Limited specializing in prime office and retail property management.

Join our winning team to make a difference in your career!

We sincerely invite high caliber with positive attitude to join us on the road of service excellence and continuous improvement. Interested parties are invited to send full resume to recruit@timessquare.com.hk.

Job Responsibilities:

  • To handle enquiries and complaints from shoppers / tourists about the shopping mall
  • To offer assistance / services to shoppers as needed in a helpful manner
  • Shift duty from 8:00 a.m. to 10:00 p.m. is required

Requirements:

  • Passionate in retail and hospitality work
  • Pleasant, proactive and customer-oriented with good manners
  • F. 5 / DSE / Diploma holder or above preferably in Hospitality / Travel / Business-related disciplines
  • 1 - 2 years of experience in customer service, hospitality or sales industry
  • Fresh university graduates with some part-time experience in customer service field will also be considered
  • Good command of spoken Cantonese, English, Putonghua
  • Candidate with more experience will be considered as Senior Customer Service Ambassador

Successful candidates will be provided with a tailor-made induction course to get familiar with our shopping mall and to acquire necessary customer service skills. On-going classroom and on-the-job trainings will be provided where appropriate for a successful long-term career development within the Company.

We offer competitive remuneration package that commensurate with experience and qualifications. Interested parties are invited to send full resume stating contact telephone number, date available, present and expected salary, Chinese & English exam results in HKCEE / DSE / HKAL to our recruitment email address.

(Personal data provided will be used strictly in accordance with the Company's personal data policy which is available upon request)